Summary: The Customer Relations Representative-Collector assists the department in the collection of past due accounts.They are responsible to counsel customers regarding the status of their account and assist in providing resolutions on all incoming and outgoing phone contacts.
ˇ Outbound and inbound calls for collection in accordance with all company policies, procedures, and guidelines as well as Federal, State and local laws and regulations
ˇ Perform skip tracing and establishing contact with customers
ˇ Negotiate payoffs, settlements and payment programs, according to company guidelines.
ˇ Achieving various numeric standards and goals for servicing accounts without sacrificing quality of service and consistently representing the company in a professional manner.
ˇ At least one year previous experience in a call center environment. This includes a complete understanding and full knowledge of Federal and State laws.
ˇ Automobile collections a plus.
ˇ Spanish speaking a plus.
ˇ High school diploma or equivalent required.
ˇ Strong problem solving skills.
ˇ Good communication and negotiation skills.
ˇ Working knowledge of computers, including Word and Excel.
Great benefits-Medical, Dental, Life Insurance, Disability, Paid Personal leave and Vacations, 401k, Paid holidays, Employee Referral Program, Employee Assistance Program, Flex Work Schedules.