CRR-Collector-Chesapeake, VA-#2198



Chesapeake, VA-#2198

***Please click the link below to apply online***

Crescent Bank is currently looking for dynamic, confident, and energetic collection associates to join our stellar team. This position offers an opportunity to be a part of a servicing environment that is looking to create solutions for Customers who need assistance with their sub-prime automobile loans while making the Customer’s experience simple and effective. Associates will be responsible for negotiating payment solutions during verbal telephone communications while utilizing a variety of tools to service and locate delinquent customers.


This position requires previous collections or call center experience, basic computer skills, and the ability to operate in a self-directed and fast-paced environment. The ideal candidate should have strong oral and written communication skills, the ability to learn in an ever-changing environment, excellent decision making ability, first-rate customer service skills, the ability to obtain and process new information, and a professional demeanor.



***Bilingual Preferred, but not required***



Crescent Bank offers:


  • Highly competitive salary commensurate with experience



  • Full benefits package



  • Lucrative incentive program



  • Growth opportunities



  • Paid training



  • Wellness programs



  • Flexible spending account



  • Paid Vacation, Personal Time and Floating Holidays



  • Free No Fee Savings and Checking Accounts





Essential Responsibilities

  • Outbound and inbound calls for collection in accordance with all company policies, procedures, and guidelines as well as Federal, State and local laws and regulations



  • Perform skip tracing and establish contact with customers



  • Negotiate payoffs, settlements, and payment programs according to company guidelines



  • Meet or exceed company performance standards in accordance to the established monthly goals






    • At least one year previous experience in a collections call center environment that includes a complete understanding and full knowledge of Federal and State laws.


  • Automobile collections is a plus



  • High school diploma or equivalent required




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