CRR-Collector-Chesapeake, VA-#2198
6/19/17
Chesapeake, VA-#2198
***Please click the link below to apply online***
Crescent Bank is currently looking for dynamic, confident, and energetic collection associates to join our stellar team. This position offers an opportunity to be a part of a servicing environment that is looking to create solutions for Customers who need assistance with their sub-prime automobile loans while making the Customer’s experience simple and effective. Associates will be responsible for negotiating payment solutions during verbal telephone communications while utilizing a variety of tools to service and locate delinquent customers.
This position requires previous collections or call center experience, basic computer skills, and the ability to operate in a self-directed and fast-paced environment. The ideal candidate should have strong oral and written communication skills, the ability to learn in an ever-changing environment, excellent decision making ability, first-rate customer service skills, the ability to obtain and process new information, and a professional demeanor.
***Bilingual Preferred, but not required***
Crescent Bank offers:
- Highly competitive salary commensurate with experience
- Full benefits package
- Lucrative incentive program
- Growth opportunities
- Paid training
- Wellness programs
- Flexible spending account
- Paid Vacation, Personal Time and Floating Holidays
- Free No Fee Savings and Checking Accounts
Essential Responsibilities
- Outbound and inbound calls for collection in accordance with all company policies, procedures, and guidelines as well as Federal, State and local laws and regulations
- Perform skip tracing and establish contact with customers
- Negotiate payoffs, settlements, and payment programs according to company guidelines
- Meet or exceed company performance standards in accordance to the established monthly goals
Qualifications:
- At least one year previous experience in a collections call center environment that includes a complete understanding and full knowledge of Federal and State laws.
- Automobile collections is a plus
- High school diploma or equivalent required
