CSR-Baton Rouge, LA-#2106


Baton Rouge, LA#2106

***Please click the link below to apply online***



Job Summary:

The Customer Service Representative is responsible for handling various customer inquiries regarding the status of their loan

accounts. Additionally, the Customer Service Representative assists the department in the collection of past due front-end

accounts. They are responsible to counsel customers for up-to-date payment arrangements on all incoming and outgoing phone


Essential Duties and Responsibilities:

Handle incoming calls from customers, auto dealerships and other lenders with questions regarding the status of loan accounts


Handle customer complaints, resolves problems or refers customers to appropriate bank representative for resolution


Adjust all delinquent accounts assigned in accordance with Collection Department guidelines, and applicable laws and regulations


Collect on accounts to bring accounts current




High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


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