Talent Development Trainer-Chesapeake VA-#2140


Chesapeake, VA-#2140


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Job Summary:


This position is responsible for analyzing training needs, developing curriculum, creating and maintaining department documentation for Crescent Bank. This includes, but is not limited to, quality control, new hire training, new product implementation, creation of job aids and training manuals to improve consistency with processes, and management of motivational and recognition programs. The oversight of the Company’s procedures is instrumental in improving our internal processes and coaching and development.



Essential Duties and Responsibilities:


  • Assist with designing and expanding training and development programs based on the needs of the organization and the individual



  • Analyze, research and develop policy and procedure documents



  • Professionally design high-quality procedural documents that are clear, concise and accurate



  • Design and develop supporting documentation to assist in training, accuracy and efficiency, including user manuals, job aids, reference guides



  • Assist in monitoring and reviewing the progress of trainees through questionnaires and discussions with managers



  • Remain up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses



  • Maintain an understanding of e-learning techniques, and where relevant, become involved in the creation and/or delivery of e-learning packages



  • Research new technologies and methodologies in workplace learning and present research



  • Ability to travel as required



  • Work in a team to produce programs that are satisfactory to all relevant parties in an organization, such as staff and managers



  • Support Director of Corporate Training in all projects and initiatives



  • Revise and update procedures regularly to ensure the most up to date procedures are readily available and subject matter remains accurate



  • Maintain policies and procedure in a centralized database on department intranet site



  • Track all changes and revisions to all procedural documents



  • Assist in the creation of product or procedure announcements, marketing and newsletter articles



  • Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment



  • Administrative duties as assigned.



  • Excellent organizational and analytical skills; demonstrated sills in critical thinking, attention to detail and problem-solving



  • Highly proficient in time management, planning and prioritization; ability to manage changing priorities



  • Communicate effectively with all organizational employees to ensure accuracy and complete the approval process





Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


Education/Experience Training

3+ years’ experience developing and delivering procedural and process curriculum


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