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Online Privacy Policy

Crescent Bank, as an FDIC insured financial institution, is committed to upholding the privacy of its customers, as well as those non-customers who visit its website. This Online Privacy Notice (“Notice”) describes Crescent Bank’s policy regarding collection of data from users on its website. For purposes of this Notice, the terms “we,” “us,” and “our” refer to Crescent Bank. The terms “you,” “your,” and “yours” refer to any natural person who accesses or uses our website. Information you provide us regarding an application or account with us is also governed by our Consumer Privacy Policy. Be aware that our site has links to other websites, as well as interfaces to other vendors. If you visit or access your accounts from one of these sites, please review the online privacy practices of that site to understand how your online information may be collected, used and shared.

By using this website, you agree to the terms and conditions of this Notice.

Personally Identifiable Information

We may collect “Personally Identifiable Information”, which is information you provide us that identifies you, such as your name, address, telephone number, or social security number. This data will only be obtained by us if you voluntarily provide it in a customer or payment portal. Please avoid sending sensitive personal information by email. This information is protected by Crescent Bank’s security policy, which applies federal standard required for the protection of customer financial information. We do not sell any of this information to third parties, and it is only used in servicing applicants and/or account holders.

Anonymous Online Activity Data

“Anonymous Online Activity Data” is information like your IP address, your browser type and language, geolocation data, other data about how you use our website. Crescent Bank collects the data through Google Analytics. We do not combine the information collected through the use of Google Analytics with personally identifiable information. You can learn more about how Google Analytics collects and processes data by clicking here.

The information may be obtained by us using cookies, pixel tags, or other similar tracking technologies. These technologies place small files on a visitors’ computers that allow us to collect Anonymous Online Activity Data such as where visitors came from, how they interacted on our site, and where they went when they left our site. We use this data for internal use but also for advertising by placing targeted splash ads on ours or other sites you visit. Crescent Bank provides this information to Google Analytics, Infintech Designs, LLC, and Capital City Press, L.L.C. in order to place such advertisements. Crescent Bank does not sell Anonymous Online Activity Data nor any personal information.

The best way to avoid this activity, if you so choose, is through browser level restrictions and your personal privacy setting. Browsers offer a variety of tools to help you understand and exercise choice over online behavioral advertising.

Social Media

We may from time to time use social media websites and applications (e.g., Facebook®, Twitter®, YouTube® and LinkedIn®) to communicate general information about us and about our products and services. We may collect information from our interactions with you at such social media websites and applications, and we may use the information for the purposes and uses described in this Notice. If we disclose any terms of use at specific social media pages that we manage, you also will be subject to those terms when you interact with those pages. The owners and operators of social media websites and applications may impose their own terms of use and privacy policies with respect to the use of their websites and applications. This Notice does not govern the use, handling, and treatment of content you may post at social media websites and applications by the owners and operators of those websites and applications. You should review the terms of use and privacy policies of any social media website or application that you use to make sure you understand your rights and obligations with regard to content that you post.

Children’s Online Privacy Policy

We do not collect information on our web sites from persons we actually know are under 13 years old, and no part of our web site is targeted toward any person under 13 years old. Parents can limit web site access by their children by installing programs that enable parental control of Internet access.

Children under the age of 13 are protected from the online collection of personal information by the Children's Online Privacy Protection Act (COPPA). To learn more about COPPA visit the Federal Trade Commission's web site (www.ftc.gov).

California Residents’ Privacy Rights

In addition to requiring the information we provided above regarding how we obtain and use data, California law permits consumers who are California residents to request that Crescent Bank identify the specific pieces of personal information Crescent Bank has collected and/or shared about that consumer. Further, they have the right to request that Crescent Bank delete certain information that it has retained. Where possible, Crescent Bank will respond to such requests within forty-five (45) days. These rights may not be applicable to customers who have shared information with Crescent Bank in connection with their accounts with Crescent Bank. Further, you will need to provide information sufficient to verify your identity and California residency. Due to the fact Crescent Bank only obtains anonymized data linked to IP addresses, this will create difficulty in verifying the requestor. Please be prepared to provide an associated IP address in order for us to process a request. To make such a request, please send an email, call, or write us:

Email: privacy@cbtno.com

Toll-Free Phone Number: (877) 831-3334

Mail: P.O. Box 61813, New Orleans, LA 70161, Attn: California Consumer Privacy Act

Consumers may direct to Crescent Bank any other questions or concerns about its privacy policies and practices using the contact information above.

Updates to the Online Privacy Policy

This Online Privacy Notice was last updated August 17, 2020. This Notice may be amended from time to time, consistent with applicable data protection and privacy laws and principles. We will notify you of changes to this policy either through email, posting on our website, via our Services, or other means. We will notify Customers if we make changes that materially affect the way we handle data that we previously collected, and we will allow them to choose whether their data may be used in any materially different manner.