About Auto Loans
Manage your account and make payments online, anytime.
Auto Loan Account Features
Crescent Bank provides simple and secure online access to your account. When you enroll online, you can take advantage of features that make paying your loan and managing your account easy and convenient.
Want to learn more? Visit the FAQs.
- Auto Pay: Conveniently set up recurring payments
- Manage account information: Review and update your account information
- Payment history: View and print your history
- Payoff information: Obtain payoff information for your loan
- No fee: We don’t charge a fee to pay online
Ways to Make a Payment
Crescent Bank offers several options for making your Auto Loan payment. If you have questions about your loan or which payment option is best for you, please give us a call at 866-208-8288.
Agents are available during business hours, and the call is toll-free.
Set up your auto loan to be paid automatically. It’s simple, safe, and convenient and there are no transaction fees for using Auto Pay. To get started, enroll online today or download a recurring payments authorization form.
Log in to pay online. Don’t have an online account? Click here to enroll.
If you prefer not to log in, make a one-time online payment here. You will need a checking account or a debit card.
Crescent Bank does not charge a processing fee for these services.
Metairie – Veterans Branch
2201 Veterans Blvd
Suite 100
Metairie, LA 70002
Crescent Bank does not charge a processing fee for this service.
New Orleans - Main Deposit Branch
1100 Poydras Street
Suite 100
New Orleans, LA 70163
Crescent Bank does not charge a processing fee for this service.
Send a check or money order to:
Crescent Bank
P.O. Box 2829
Addison, TX 75001-2829
Please be sure to include your name and account number on your payment.
Crescent Bank does not charge a processing fee for this service.
Convenience stores, gas stations and shops throughout the country accept MoneyGram payments.
Find a MoneyGram location near you.
If paying cash, bring enough money to cover the MoneyGram fee in addition to your payment. You will need to give the clerk the following information:
- Company Name: Crescent Bank
- Account Number: As shown on your bill
- Receive Code: 2398
Convenience stores, gas stations and shops throughout the country accept Western Union payments.
Find a Western Union location near you.
If paying cash, bring enough money to cover the Western Union fee in addition to your payment.
You will need to give the clerk the following information:
- Quick Collect City Code: CRESCENT LA
- Account Number: As shown on your bill
Make a CASH payment at a participating 7-Eleven (open 24/7), CVS, or Ace Cash Express using PayNearMe. Find one near you.
To make a payment with PayNearMe:
- Get your PayCode sent to your email or smart phone by visiting paynearme.com/Crescent. You will need your account number as shown on your monthly statement.
- Go to a store of your choice, and tell the cashier to follow the steps on the PayCode.
- Pay with cash and get a receipt.
For PayNearMe questions, please call 888-714-0004.
Call toll-free at 1-866-208-8288
*These services have fees. Fees are assessed by the third-party processor and are subject to change.
Auto Loans FAQs
It’s easy. Click here to Enroll or click on the Login button at the top right and select Enroll for Online Access. You’ll be asked to provide your account information and create a password. Be sure to have your 17-digit Crescent account number handy, along with the last four digits of your Social Security number, and the ZIP code associated with the mailing address on the account.
Your 17-digit account number can be found on your Welcome Letter or on the right-hand corner of your monthly statement. If you have not received your Welcome Letter or monthly statement, please contact Customer Service at 1-866-208-8288.
Look for these common errors:
- Account number – Make sure that you are using the correct account number.
- Social Security number – Are you or someone else the primary account holder? Only the last four digits of the primary account holder’s Social Security number will be recognized.
- ZIP code – Use the ZIP code associated with the billing address on your Crescent Bank account.
- Accept the cookies from the website, if asked.
Yes. Online is the easiest way to set up monthly recurring payments. Here’s how:
- Log in to your account
- Select Recurring Payments from the left menu and follow the prompts.
Yes, your payment information can be securely stored in your virtual wallet to be used for future payments.
Yes, you can see all transactions for the life of the loan. To see your payment history:
- Select Payment Activity from the left menu (IMPORTANT: Payments made outside of the Crescent Bank website may take up to 48 hours to display online).
Click here for Password Retrieval or follow these steps:
- Click on the Login button at the top right and select Login Help.
- Enter your username, account number, and the last 4 digits of the account holder’s Social Security number then click the Submit button.
- Check your email inbox associated with this account for an email from Crescent Bank donotreply@cbtno.com to assist with your password retrieval.
Please contact Customer Service at 1-866-208-8288.
Please contact Customer Service at 1-866-208-8288.
Further questions? Call 866-208-8288