Keeping Your Accounts Safe, Together

At Crescent Bank, we take the security of your accounts seriously. For online transactions, we employ state-of-the-art network security controls such as firewalls and Intrusion Prevention Devices. Our website is encrypted using Secure Socket Layer (SSL) to ensure your sensitive information is protected, and Crescent Bank uses authentication controls for our website and applications in accordance with federal banking guidelines. Furthermore, all employees are required to participate in regular security awareness training.

Our customers also play an important role in keeping their accounts safe. To ensure the security of your account, you should:

  • Never write down or share your username, password, or security questions with anyone.
  • Beware of suspicious e-mails or unsolicited phone calls asking for your account information. Crescent Bank will never email or call to request a username, password or any other personal credentials which may be used to authenticate a customer’s identity.
  • Use unique, strong passwords that are not easily guessed. Don’t use birth dates, family names, or pet names. Secure passwords use a combination of lower-case letters, uppercase-letters, numbers, and special characters.
  • Always make sure to log out and close your browser completely when you are done with your online banking session.
  • Install anti-virus and anti-spyware software on your computer and regularly update them. Perform frequent scans of your computer. Protect your computer with a firewall.
  • Never include confidential information in an email unless it is encrypted. If you need to provide information to Crescent Bank, please contact Customer Service.
  • Learn how to protect yourself from scams and identity theft with these security resources.

Warning Signs Your Computer Has Been Hacked

The first step in preventing Identification theft is to know the signs that your computer has been hacked. Hacking will change the functioning and perhaps contents of your computer. There are a number of common signs that a computer has been hacked.

  • Inability to log into online banking
  • Dramatic loss of computer speed
  • Changes in the way things appear on the screen
  • Computer locks up and you are unable to perform any functions
  • Unexpected rebooting or restarting of your computer
  • Unexpected request for a one-time password (or token) in the middle of an online session
  • Unusual pop-up messages, especially a message in the middle of a session that says the connection to the bank system is not working (system unable, down for maintenance, etc.)
  • New or unexpected toolbars and / or icons
  • Inability to shut down or restart your computer

There are some important steps that you should take if you determine that your computer has been hacked.

  • Run or install a virus scanning program
  • Update your computer
  • Secure your wireless router
  • Reset passwords
  • Call the bank at 877-831-3334 if you see any suspicious activity on your account