Skip to content
Text decrease text increase text

The New Online Experience is Here!

woman at computer

Crescent Bank’s new, easy-to-use, and modernized online experience is here! Whether you’re an Auto Loan or Banking Customer, you can enjoy convenient access to your account 24/7 with new features and enhanced security. Have questions? Visit our FAQ.

Important Transition Information

Frequently Asked Questions

Auto Loan Customer FAQ

If you have used your account in the last year, you do not need to create a new account. However, you will go through an enhanced authentication process the first time you access the new system. 

If you have not used your online account in the last year or never registered, you are required to register as a new user.

If you are an existing user and used your account in last 6 months, you will need to know your current login information. In addition, you should have access to the email address or cell phone number associated with your account.

If you are a new user or you have not used your online account in the last 6 months, you need your 17-digit account number, Social Security number, date of birth, and zip code information to enroll for online access. In addition, you should have access to the email address or cell phone number associated with your account.

Please note you can find your account number on your monthly statement. Alternately, you can always call us at 866-208-8288 Mon - Fri, 7am - 8pm CT and Sat, 8am - 1pm CT.

Yes – all of your scheduled payments will continue to be processed as normal. This change does not impact any scheduled payment activity.

If you have questions about the transition or your account, please contact us at 866-208-8288 Mon - Fri, 7am - 8pm CT and Sat, 8am - 1pm CT.

Banking Customer FAQ

If you have used your account in the last year, you do not need to create a new account. However, you will go through an enhanced authentication process the first time you access the new system.

If you have not used your online account in the last year or never registered, you are required to register as a new user.

If you are an existing user and used your account in last 6 months, you will need to know your current login information. In addition, you should have access to the email address or cell phone number associated with your account.

If you are a new user or have not used your online account in the last 6 months, you will need your account number, Social Security number, birth date, and zip code information to enroll for online access. In addition, you should have access to the email address or cell phone number associated with your account.

Please note you can find your account number on your account statements. Alternately, you can always contact us at 877-831-3334, Mon - Fri, 8am - 5:30pm CT.

As a security measure, we will not be transferring any information on external accounts or scheduled transfers into the new system. Please set up new account linkages and external or internal transfers, once you log into the new system. Any external transfers scheduled to process on or after February 14 will be automatically cancelled from the old system. 

Yes – all of your scheduled Bill Payments will continue to be process as normal. This change does not impact any scheduled Bill Pay activity. 

If you have questions about the transition or your account, please contact us at 877-831-3334, Mon - Fri, 8am - 5:30pm CT.

Easy to Use

Streamlined and enhanced experience that is easy to use for all our Customers

Enhanced Security

Committed to keeping your accounts safe with industry-leading fraud detection

Secure Messaging to Come

Communicate with us about your account safely through our secure message center

Mobile App to Come

Access your accounts on-the-go with a mobile app coming soon!